Flexport23.04.2026

Global Operations Specialist

Guadalajara

Обязанности

01Execute the end-to-end movement of containers and air freight to destination port or warehouse
02Ensure data integrity is maintained at the highest standard and minimize delays with urgency and bias to action
03Serve as part of frontline groups to maintain Flexport quality standards: shipments on time and exceptions handled appropriately
04Act as the first point of escalation for issue resolution, ensuring prompt and effective resolution for optimal customer experience
05Use metrics to identify improvement opportunities and deliver strong performance, focusing on data quality and shipment milestone timeliness
06Consistently follow Standard Operating Procedures (SOPs) to meet internal KPIs and SLAs aligned with productivity goals
07Analyze data to root-cause defects and support continuous improvement initiatives
08Coordinate shipment delivery appointments and perform reporting functions to support client business needs

01Bachelor's/Associate's degree or 1+ year of relevant experience preferred; new graduates encouraged to apply
02Excellent customer service skills with ability to empathize and prioritize needs of a diverse customer base
03Ability to troubleshoot and handle challenging customer issues, de-escalating or escalating until resolved
04Fluency in English, both written and verbal
05Strong attention to detail in a high-energy, fast-paced environment
06Ability to work flexible hours, including variable shifts, nights, weekends, holidays, and overtime as needed

01Based out of Flexport’s first operations center dedicated to customer experience
02Opportunity for international experience, potential relocation, and involvement in founding new market teams
03Fast-paced career with growth and adventure prospects
04Commitment to equal opportunity and inclusive workplace
05Subject to GDPR and CCPA data privacy regulations for applicant data