Flexport02.04.2026
Air Operations Associate
Phnom Penh
Обязанности
- 01Execute end-to-end air shipments: receiving booking, contacting shipper/consignee and agent to arrange the shipment within provided SOPs
- 02Input data into system to create file, completing MAWB and HAWB, ensuring correct and on-time handling of files
- 03File AMS or submit EDI (FHL/FWB) as required
- 04Timely invoicing to clients/agents and checking/confirming incoming invoices of subcontractors
- 05Provide customer service by following up on customer advices/requests or claims and feedback to customer and overseas
- 06Make respective shipment arrangements and inform senior/manager about irregularities or problems requiring assistance
- 07Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs
- 08Handle customer statistics and reports or special requests for system improvement
- 09Support data and system accuracy: keep Flexport systems updated to meet KPIs and maintain high-quality data
- 10Collaborate across teams: work closely with account managers and customs teams to ensure smooth operations
- 11Identify and suggest process enhancements to increase efficiency and quality
- 12Take ownership: support teammates and take on additional tasks when needed
Требования
- 01Bachelor’s degree in logistics, supply chain, business, or related fields
- 021–2 years of experience in air operation or related roles in freight forwarding/logistics
- 03Fluent in Vietnamese, with good written and spoken communication
- 04Good written and spoken English
- 05Detail-oriented, structured, and eager to learn global supply chain operations
- 06Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries
- 07Flexible and open to work on weekends
Условия
- 01Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales
- 02Be part of a fast-growing international company with training and development from global experts
- 03Commitment to Equal Opportunity (diverse and inclusive workforce)
- 04Global Data Privacy Notice applies (GDPR/CCPA compliance)