Flexport23.03.2026

Air Operations Associate, Hanoi

Hanoi

Обязанности

01Execute end-to-end air shipments: Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided
02Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
03Timely invoicing to clients/agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly
04Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
05Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services
06Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs
07Handle customers statistics and reports or any special request for improve system
08Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data
09Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience
10Drive improvement: Identify and suggest process enhancements to increase efficiency and quality
11Take ownership: Support teammates and take on additional tasks when needed/required

01Bachelor’s degree in logistics, supply chain, business, or related fields
021–2 years of experience in air operation or related roles in freight forwarding/logistics
03Fluent in Vietnamese, with good written and spoken communication
04Good communication of written and spoken English
05Detail-oriented, structured, and eager to learn global supply chain operations
06Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times
07Flexibility to work on weekends