Gusto, Inc.15.05.2026
Future Opportunities: Dedicated Service Advisor (Chicago)
Chicago
Обязанности
- 01Build trust and partnership with customers via inbound and outbound communication channels
- 02Serve as a dedicated advisor, offering expert support for payroll and benefits inquiries
- 03Proactively engage with customers to understand their business needs and support preferences
- 04Identify and address churn risks with strategic solutions to enhance customer retention
- 05Collaborate cross-functionally to resolve points of friction and address customer concerns
- 06Utilize critical thinking and problem-solving skills to deliver customer-centric solutions
- 07Ensure strong product knowledge and competitive awareness to prevent customer churn
- 08Leverage AI-assisted tools to improve research, communication, and compliance accuracy
Требования
- 016+ years of customer experience, including 1+ years in Payroll and 2+ years in account management
- 02Proven ability to support customers proactively and reactively, enhancing loyalty and satisfaction
- 03Strong communication skills, with experience in synthesizing complex subjects for various audiences
- 04Proficiency with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper
- 05Ability to manage and prioritize multiple high-priority resolutions effectively
- 06Expertise in providing creative resolutions for customers with minimal support
- 07Strong rapport-building skills to enhance trust and collaboration with stakeholders
- 08Experience in identifying and mitigating churn, with confidence in retention-focused discussions
- 09Deep understanding and pride in payroll knowledge to advocate for customer solutions
- 10Demonstrated AI fluency in customer-facing roles with examples of efficiency and quality gains
Условия
- 01All full-time employees receive competitive base pay, benefits, and equity (RSUs)
- 02Offer amounts are determined by role, level, and location
- 03Employees based in Denver, San Francisco, or New York City expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)
- 04When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required