Gusto, Inc.04.05.2026
Staff Business Systems Analyst
Denver
Обязанности
- 01Lead system improvements through effective requirements elicitation, configuration, administration, development, and application support for our Salesforce platform — ensuring it scales with Gusto's growth
- 02Manage projects and partner closely with cross-functional teams to roll out new systems, reduce process inefficiencies, and deliver measurable impact across the organization
- 03Manage integrated applications and third-party suppliers — including NICE CXOne, Qualtrics, Gong, Chili Piper, Outreach, RingLead, Catalyst, and more — ensuring seamless connectivity across the GTM tech stack
- 04Partner with stakeholders to take ownership of the roadmap and tools they depend on, driving efficiency and enabling Gusto to scale with confidence
- 05Design and maintain best-in-class experiences using Salesforce Service and Sales Clouds, with a focus on usability and adoption
- 06Be accountable for the vision, strategy, and roadmap of our lead-to-cash capabilities — ensuring end-to-end process integrity across the revenue lifecycle
- 07Own the communication of platform changes to end users and stakeholders, driving clarity and adoption at every stage
Требования
- 017+ years of experience as a Business Systems Analyst supporting Revenue organizations, with a proven track record of designing and supporting large-scale, technically complex Salesforce solutions
- 024+ years of strategic Salesforce ownership, including defining the platform's vision, roadmap, and prioritization — with deep knowledge of best practices for Salesforce architecture and governance
- 03Comprehensive knowledge of GTM tools (e.g., Salesforce, NICE CXOne, Chili Piper, RingLead, ZoomInfo, CPQ, or related technologies) and the ability to manage integrated third-party applications end-to-end
- 04Demonstrated comfort using AI tools (e.g., Claude, Copilot, or similar) to accelerate development, generate code, and write requirements — and a genuine eagerness to upskill in an AI-native, fast-paced environment
- 05Demonstrated ability to analyze processes and data to deliver impactful, scalable solutions that reduce inefficiencies and support Gusto's growth
- 06Strong interpersonal skills with experience working across diverse teams and functions, including training and enabling end users to drive platform adoption
- 07Salesforce certifications (e.g., Administrator, Platform App Builder, Advanced Administrator, Business Analyst, Sales Cloud Consultant) are a plus
Условия
- 01Cash compensation: $129,000-160,000 in Denver & most remote locations, $154,000-193,000 for San Francisco & New York
- 02Equity (RSUs) included
- 03Office expectations: 2-3 days per week in Denver, San Francisco, or New York (or more depending on role)
- 04Hybrid/remote work requires secure, reliable, and consistent internet connection
- 05Physical offices available in Denver, San Francisco, and New York City