Fin12.05.2026
Technical Support Engineer (Saturday - Wednesday)
Dublin
Обязанности
- 01Communicating efficiently and effectively with customers using our product and outbound phone calls
- 02Owning customer communications and issues from initial contact until resolution
- 03Becoming an encyclopedia of knowledge about how Fin works and its capabilities
- 04Ensuring customers have a great experience with the product by making it easy to use, reliable, bug-free, and fast
- 05Working directly with product teams to identify issues and synthesize customer feedback to propose solutions
- 06Debugging complex issues using understanding of our codebase and customers' technologies
- 07Building tools to increase team efficiency and effectiveness using technical knowledge
- 08Influencing Fin product direction through daily customer communication and collaboration with product teams
- 09Helping customers integrate Fin into their products, diagnosing and reporting problems, acting as bridge between customers and product teams
Требования
- 011-2 years of technical support experience
- 02Engineering or web development experience
- 03Understanding of web development basics (HTML, JavaScript, CSS)
- 04Experience with Git, Ruby, Rails, APIs
- 05Understanding of REST API, SDKs, and Webhooks
- 06Solid understanding of tech fundamentals and modern tools (Slack, Chrome, Coda, Asana, etc.)
- 07Strong customer focus and enjoyment of helping customers
- 08Strong communication skills
Условия
- 01Hybrid schedule: expected to work from office 3 days per week and from home 2 days per week
- 02Option to work full-time from office if preferred