Plaid12.05.2026
Fraud and Abuse Operations Lead
Полная занятостьУдалёнка
Обязанности
- 01Safeguard Plaid's Platform: Take ownership of the abuse on-call rotation, directly protecting our users and customers by swiftly and effectively responding to and resolving fraud and abuse events
- 02Drive Investigations and Mitigate Risks: Conduct thorough investigations into fraud and abuse claims from diverse sources
- 03Lead Incident Response: Triage and manage high-priority fraud and abuse events as internal incidents (SEVs), collaborating across teams to drive resolution
- 04Shape Product Strategy: Act as the key operational partner to Consumer Risk and other product teams, providing vital insights and expertise
Требования
- 01Experience triaging fraud or related incidents, with tight containment deadlines
- 02Experience managing escalations and making informed trade-off decisions with multiple stakeholders
- 03Ability to coordinate and communicate effectively with internal Legal, Compliance, Comms and other risk management teams during incident triage
- 04A battle-tested mental model for balancing fraud mitigation vs. conversion, and the ability to calibrate and apply this mental model in the context of Plaid’s business objectives under pressure
- 05Deep knowledge about fraud typologies–account takeover, different types of payments fraud, ACH fraud, chargebacks, kiting, rewards harvesting, etc
- 06Deep context about the tactics, techniques, and procedures (TTPs) used by bad actors to commit different types of fraud on the web
- 07Deep context about common mitigation strategies for the same, and informed opinions about their relative pros and cons
- 08Strong data analysis skills using common analysis and manipulation tools
- 09Strong SQL skills for querying data sets and quickly building reports
- 10Ability to identify anomalies and fraudulent patterns in logs and other data sets (transactions data, request data, etc)
- 11Experience building and iteratively maturing operational teams (specifically in fraud, abuse, security, incident response space)
- 12Experience maturing an operational control and building resilience
- 13Exceptional written and verbal communication skills
Условия
- 01Additional compensation in the form(s) of equity and/or commission are dependent on the position offered
- 02Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k)