Stripe31.03.2026
Fraud Operations Team Lead
Mexico City
Обязанности
- 01Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities
- 02Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels
- 03Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews
- 04Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission
- 05Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements
- 06Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership
- 07Build and maintain strong cross-functional relationships across the Risk vertical, representing your team's priorities in strategic forums
- 08Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture
- 09Advocate for meaningful product and process improvements that deliver lasting operational impact
- 10Champion company-building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision-making
Требования
- 016+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations
- 02Proven experience coaching and leading operations teams with a track record of managing and improving performance
- 03Experience mentoring others and delivering constructive, growth-oriented feedback
- 04Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting
- 05Demonstrated subject matter expertise in Risk Operations
- 06Ability to work cross-functionally to deliver results and build strong partnerships
- 07Exemplary planning, prioritization, and time management skills
- 08Excellent written and verbal communication skills
- 09Fluency in both English and Spanish