Perplexity16.05.2026
Scaled Enterprise Customer Success Manager
Полная занятостьУдалёнка
Обязанности
- 01Execute the scaled Enterprise customer success strategy developed by leadership
- 02Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model
- 03Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments
- 04Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content
- 05Monitor customer health, usage trends, and engagement signals to prioritize outreach and identify risks or growth opportunities
- 06Identify self-serve customers with strong usage, business fit, or expansion potential and support conversion opportunities into Enterprise
- 07Partner with Sales and Account Management to surface expansion, upgrade, and renewal opportunities across scaled accounts
- 08Help customers quantify value delivered by Perplexity through usage insights, adoption milestones, and business outcomes
- 09Advocate for customer needs and collaborate with cross-functional teams to improve product experience, enablement materials, support processes, and scaled CS playbooks
- 10Track and report on key performance indicators, analyze data to identify trends, and recommend improvements to scaled engagement programs
Требования
- 013+ years of experience in Customer Success, Account Management, Sales, or related customer-facing roles at scaling technology companies
- 02Experience supporting SMB, Mid-Market, or high-volume customer segments, ideally in a SaaS or AI/productivity tooling environment
- 03Strong customer judgment with the ability to balance personalized engagement and scalable program execution
- 04Proven ability to drive adoption, retention, and growth across a book of business
- 05Excellent written and verbal communication skills, with the ability to clearly explain value to business and technical stakeholders
- 06Comfortable using data to prioritize outreach, diagnose account health, identify product usage trends, and uncover expansion signals
- 07A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
- 08Ability to work under pressure, thriving in demanding environments
- 09Ability to work independently and as part of a collaborative team
- 10Proficiency in CRM systems, customer success platforms, analytics tools, and customer engagement workflows