Vanta25.02.2026
Customer Success Manager, Enterprise
Полная занятостьУдалёнка
Обязанности
- 01Own post-sales success for a portfolio of Strategic accounts (10,000+ employees), managing complex, global customer environments
- 02Lead executive-level engagement, including C-suite alignment, executive business reviews, and multi-year roadmap planning
- 03Develop and execute comprehensive account success plans tied to measurable business outcomes and customer security objectives
- 04Drive large-scale onboarding and enterprise-wide adoption across multiple business units and geographies
- 05Partner closely with Account Executives to identify and drive expansion opportunities across compliance frameworks, Trust Reports, Risk Management, and additional Vanta solutions
- 06Serve as a trusted GRC advisor, guiding customers through complex regulatory environments such as SOC 2, ISO 27001, ISO 42001, GDPR, HIPAA, and custom frameworks
- 07Provide strategic guidance on scaling security programs, operationalizing continuous compliance, and maturing risk management processes
- 08Navigate and influence complex stakeholder ecosystems including security, IT, legal, procurement, and executive leadership
- 09Act as the voice of the customer, influencing product strategy and cross-functional priorities to improve enterprise readiness and customer outcomes
- 10Proactively manage risk across accounts, including renewal forecasting, stakeholder changes, organisational shifts, and evolving compliance landscapes
- 11Lead cross-functional initiatives with Product, Engineering, Support, and Sales to resolve sophisticated customer challenges
Требования
- 018+ years of Customer Success experience in a SaaS environment, with at least 3+ years managing large enterprise or strategic accounts
- 02Strong GRC domain expertise with hands‑on experience in security compliance frameworks such as SOC 2, ISO 27001, HIPAA, GDPR, ISO 42001 or similar
- 03Proven experience engaging and influencing C‑level executives in complex, global organisations
- 04Demonstrated success driving retention and expansion within large, multi‑threaded accounts
- 05Experience leading executive business reviews, building multi‑year strategic plans, and delivering measurable business outcomes
- 06Ability to manage ambiguity and operate effectively in highly matrixed customer organisations
- 07Strong commercial acumen with experience partnering on large renewals and expansion motions
- 08Exceptional communication skills to translate technical security concepts into executive‑level business value
- 09Strong analytical and problem‑solving skills with ability to identify risk and drive proactive account strategies
- 10High level of ownership, accountability, and ability to influence without authority
- 11Willingness to use AI tools to amplify work and improve efficiency
Условия
- 01Industry‑competitive salary and equity
- 02100% covered medical, dental, and vision benefits with dependents coverage
- 0316 weeks paid parental leave for all new parents
- 04Health & wellness stipend
- 05Remote workspace, internet, and mobile phone stipend
- 06Commuter benefits for office attendees
- 07Pension matching
- 0825 days of annual leave per year and unlimited sick time
- 098 company‑paid holidays
- 10Virtual team building activities, lunch and learns, and other company‑wide events
- 11Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney