Notion14.05.2026
Scaled Customer Success Manager, UKI
Полная занятостьDublin
Обязанности
- 01Manage a large portfolio of customers in EMEA
- 02Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs
- 03Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption
- 04Work cross functionally with sales partners to ensure strong adoption of Notion
- 05Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion
- 06Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion
- 07Proactively identify customers who aren’t maximising their opportunity with Notion and reach out to create an action plan to help them achieve success
- 08Inform and influence our overall growth strategy
- 09Host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion
- 10Gain insights from customer engagement to help inform future product development
Требования
- 013+ years experience at a fast growing software company
- 02Track record of success in current Customer Success or Account Management role
- 03Experience of managing a large volume of accounts
- 04Strong intrinsic motivation to be a top performer and contribute to a team
- 05Growth mindset and thrive in the building stage of a nascent team
- 06Motivated by seeing others succeed and grow when you partner with them
- 07Highly adaptable, easily acclimating to a rapidly changing business and industry
- 08Love getting to know new people and helping them solve their business problems
- 09Curious and willing to adopt AI tools to work smarter and deliver better results
Условия
- 01Work from our offices on Mondays, Tuesdays, and Thursdays (Anchor Days)
- 02Certain teams or positions may require additional in-office workdays