ElevenLabs19.05.2026

Technical Customer Support Specialist

Полная занятостьУдалёнка

Обязанности

01Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved
02Provide high-quality technical support in both English and Mandarin
03Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations
04Identify patterns across support tickets and surface product gaps to engineering and product teams
05Build and maintain documentation that actually helps — clear, accurate, and kept up to date
06Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs

012–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience
02Native or near-native Mandarin proficiency, with strong written and spoken English
03Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself
04Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript
05A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside
06Experience working autonomously in a fast-moving, international, remote team
07Analytically sharp with a first-principles approach to debugging and problem-solving
08A strong communicator who can translate technical complexity into clear, actionable responses — in both English and Mandarin
09Self-directed: you don't wait to be told what to do, and you hold yourself to a high standard
10Energised by a startup environment where things move fast and you can have real impact
11Passionate about AI and the problems it can solve — you follow the space closely and have opinions about it