ElevenLabs03.04.2026
GTM Enablement - Expansion
Полная занятостьУдалёнка
Обязанности
- 01Design and own ElevenLabs' global revenue team enablement strategy across onboarding, skill-building, and ongoing mastery
- 02Define what 'Expansion Ready' and 'Retention Ready' mean at ElevenLabs and build the paths to get CSMs and AEs there
- 03Establish scalable frameworks that support both the CSM and AE expansion motions
- 04Create structured onboarding journeys for CSMs and AEs covering product mastery, customer lifecycle management, health scoring, and renewal execution
- 05Design and deliver adoption playbooks that help revenue teams drive usage, engagement, and value realization across customer segments
- 06Build churn prevention frameworks including early warning indicators, save plays, and escalation paths
- 07Enable revenue teams to conduct effective business reviews, usage analyses, and value documentation
- 08Develop technical fluency programs so CSMs and AEs can confidently discuss APIs, agent configurations, integrations, and implementation best practices
- 09Create cross-sell and upsell playbooks covering expansion discovery, multi-product positioning, and deal execution
- 10Design enablement for identifying expansion signals — usage patterns, new use cases, stakeholder mapping, and whitespace analysis
- 11Enable revenue teams to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption
- 12Develop competitive positioning for expansion conversations
- 13Partner with Revenue Leads to identify adoption gaps and build targeted enablement interventions
- 14Create customer-facing resources (guides, videos, best practices) that revenue teams can use to drive self-serve adoption
- 15Build 'Time to Value' programs that help customers realize ROI faster
- 16Develop renewal strategies and frameworks
Требования
- 01Deep understanding of the post-sale motion, including complex customer implementations, usage reviews, and cross-sell negotiations
- 02Experience in building and executing expansion enablement programs
- 03Technical foundation with knowledge of AI audio models, APIs, and related technologies
- 04Ability to design and deliver structured onboarding journeys and adoption playbooks
- 05Experience in building churn prevention frameworks and renewal strategies
- 06Strong partnership skills to work effectively with Customer Success, Revenue, Product, and Marketing teams
- 07Ability to create customer-facing resources and drive self-serve adoption
- 08Experience in identifying expansion signals and driving multi-product adoption
- 09Strong strategic thinking and ability to define and execute enablement strategies
Условия
- 01High-velocity work environment with rapid experimentation and minimal bureaucracy
- 02Impact-driven culture with no job titles, focusing on the impact you have
- 03AI-first approach across the company, from engineering to operations
- 04Excellence in everything we do, matching the quality of our AI models
- 05Global team with a focus on talent, not location
- 06Innovative culture with opportunities to define the trajectory of AI
- 07Growth paths with countless opportunities to drive impact beyond immediate roles
- 08Learning and development support through an annual discretionary stipend
- 09Social travel stipend to meet up with colleagues
- 10Annual company offsite in new locations
- 11Monthly co-working stipend for those not located near main hubs