Anthropic14.04.2026

Product Support Specialist (Singapore)

Singapore

Обязанности

01Become an expert in all Anthropic products
02Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses
03Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace
04Manage on-call tasks for high-urgency user issues with extreme ownership
05Prioritize critically and comfortably adapt to an ever-evolving product landscape
06Operate in ambiguity, making informed decisions even in never-before-seen situations
07Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
08Suggest and drive improvements to increase user satisfaction through support processes as well as own initiatives that increase efficiency and drive down contact rates
09Uplevel our team’s technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products

01Have experience in providing technical product support within a second tier, escalated, or priority support team
02Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease
03Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
04Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
05Have crisp but kind written communication skills and a deep care for the details
06Enjoy helping others learn about new features and complex concepts
07Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward
08Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work
09Are proficient at working in a technical environment and are interested in Anthropic’s products
10Possess a deep sense of ownership, and are excited to help us build our team

01Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
02Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
03Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
04Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
05Visa sponsorship: We do sponsor visas