Anthropic30.04.2026
Incident Response Manager - Product & Engineering
New York City
Обязанности
- 01Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
- 02Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
- 03Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
- 04Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
- 05Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
- 06Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth
- 07Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learns from incidents
Требования
- 015+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents
- 02Have built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it
- 03Demonstrate a strong sense of ownership and urgency, with the ability to operate independently and make sound decisions under pressure without waiting for direction
- 04Are comfortable working in unprecedented situations where processes are still being defined and guidance may be incomplete or conflicting, leaving things better than you found them
- 05Have a track record of effective cross-functional collaboration, particularly with engineering, security, legal, communications, go-to-market, and executive leadership
- 06Bring a blameless, learning-oriented mindset to incident reviews, focused on systemic improvement rather than individual fault
- 07Have experience with cloud infrastructure incidents and enough technical depth across the stack to engage meaningfully with engineering teams during response, including comfort navigating distributed systems, monitoring tools, and logs
- 08Are analytically minded, with experience using data (incident metrics, queries, trend analysis) to inform decisions during response and to drive operational improvements over time
- 09Communicate clearly and calmly under pressure, both in real-time coordination and in post-incident written communications
- 10Thrive in high-volume, fast-paced environments and are energized by bringing operational discipline to complex, evolving situations
Условия
- 01Annual Salary: $290,000 — $365,000 USD
- 02Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
- 03Visa sponsorship: We do sponsor visas!