Anthropic14.05.2026
Incident Response Manager, Enforcement
San Francisco
Обязанности
- 01Own the Enforcement On-Call program end-to-end: rotations, coverage models, and escalation paths
- 02Establish and maintain on-call documentation, runbooks, and SOPs so that anyone stepping into the rotation has what they need to act quickly and consistently
- 03Triage tooling issues affecting on-call operations and drive them to resolution with engineering partners
- 04Report out regularly on inbound volume, response metrics, trend lines, and staffing needs to inform long-term investment
- 05Serve as the primary point of contact for sensitive enforcement escalations that require cross-functional coordination across Policy, Legal, Safeguards, Product, and Comms
- 06Absorb information from multiple inputs quickly, frame the decision cleanly, and communicate clear updates, recommendations, and trade-offs to both operational and executive audiences
- 07Drive processes that keep teams aligned and moving during fast-changing situations, including sensitive investigations, product mitigations, and coordinated responses
- 08Manage escalation pathways to law enforcement and NCMEC based on established referral criteria, and track referral volume and trends over time
- 09Identify the right repetitive operational work in the on-call and escalations pipeline and partner with engineering to automate it
- 10Expand and mature our rapid response toolkit through hands-on investment in new tools, playbook development, and team adoption
- 11Build dashboards and reporting that give the team and leadership a clear view of enforcement operational health
- 12Continuously improve documentation, quality, and consistency as the program scales
Требования
- 01Background in trust and safety operations, incident response, escalations management, program management, or a closely related operational role at a technology company
- 02Experience leading programs with meaningful cross-functional surface area, and comfort being the person others look to during an escalation
- 03Ability to absorb a lot of information quickly and communicate clearly and concisely in writing and verbally during high-stakes moments
- 04Experience coordinating with law enforcement, regulatory bodies, or other external compliance stakeholders
- 05Comfort making judgment calls with incomplete information and knowing when to escalate
- 06Ability to manage multiple concurrent workstreams without losing track of details
- 07Availability to support team on-call and weekend coverage when assigned
- 08Experience building or materially improving automation in an operations context (routing, triage, auto-assignment, ticket enrichment)
- 09Familiarity with regulatory reporting obligations in trust and safety (NCMEC, EU DSA, or similar frameworks)
- 10Proficiency with data tools (SQL, dashboards, spreadsheets) sufficient to build and maintain reporting workflows
Условия
- 01Annual Salary: $310,000 — $375,000 USD
- 02Location-based hybrid policy: expected to be in one of our offices at least 25% of the time
- 03Visa sponsorship: we sponsor visas and retain an immigration lawyer to assist
- 04Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
- 05Required field of study: a field relevant to the role as demonstrated through coursework, training, or professional experience
- 06Minimum years of experience: correlates with internal job level requirements for the position