Anthropic14.04.2026
Product Support Specialist (Singapore - Weekend Coverage)
Singapore
Обязанности
- 01Become an expert in all Anthropic products
- 02Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses
- 03Clearly and empathetically communicate with a wide range of user personas
- 04Manage on-call tasks for high-urgency user issues with extreme ownership, including being on critical 'pager duty' during APAC hours
- 05Prioritize critically and comfortably adapt to an ever-evolving product landscape
- 06Operate in ambiguity, making informed decisions even in never-before-seen situations
- 07Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues
- 08Suggest and drive improvements to increase user satisfaction through support processes
- 09Uplevel our team's technical knowledge by scoping gaps and building resources
Требования
- 01Have experience in providing technical product support within a second tier, escalated, or priority support team
- 02Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease
- 03Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets
- 04Possess strong user empathy and are expert in the lifecycle of a support case
- 05Have crisp but kind written communication skills and a deep care for the details
- 06Enjoy helping others learn about new features and complex concepts
- 07Are persistent and curious; you delight in the hunt of tracking down a bug or issue
- 08Have experience contributing to the foundations of a support team
- 09Are proficient at working in a technical environment and are interested in Anthropic's products
- 10Possess a deep sense of ownership
- 11Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience
- 12Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Условия
- 01Work Wednesday to Sunday
- 02Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
- 03Visa sponsorship: We do sponsor visas