Stripe19.03.2026

Consumer Operations Associate

Mexico City

Обязанности

01Troubleshoot and solve external user issues
02Analyze our processes and instigate changes to help scale our operations and improve user experience
03Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
04Gain unique insights into how thousands of businesses on Stripe scale and operate
05Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization
06Be a part of building a brand new team and operational culture for Stripe
07Partner with global operations specialists or business process owners to run a critical workflow

01You have a user first mindset and are energized by the challenge of solving difficult problems
02You have excellent communication skills, both written and verbally
03You excel in analytical thinking and problem solving
04You might have prior experience in customer service or internal/external user facing operations
05You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
06You have a process-oriented mindset and ability to get things done
07You enjoy working in an in-office environment with strong cross team collaboration and support
08You are able to prioritize and enjoy working in a quick-moving environment
09You are humble and have a proven track record for working well across teams and with external partners
10You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening