Okta2 дня назад
Senior Customer Success Manager
12 583–17 325 ₽в месяц · до вычета
Boston
Обязанности
- 01Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment.
- 02Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
- 03Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction.
- 04Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
- 05Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
- 06Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
- 07Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.
- 08Shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.
Требования
- 015+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
- 02Solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
- 03Strong emotional intelligence and an elite level of relationship management and executive stakeholder development.
- 04Exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value.
- 05Strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs.
- 06Strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
- 07Good technical and problem-solving skills coupled with the ability to provide quick resolution to problems.
- 08Experience in enterprise security tools is preferred.
- 09Willing to travel up to 35%.
- 10Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team.
Условия
- 01Annual OTE range: $151,000 – $207,900 USD
- 02Benefits: health, dental and vision insurance, 401(k), flexible spending account, paid leave (including PTO and parental leave)
- 03Equity (where applicable)
- 04Willing to travel up to 35%
- 05Location: candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington