Okta2 дня назад

Customer Success Executive

15 167–23 417 ₽в месяц · до вычета

РЫНОК

16 333 ₽медиана по профессии

Data Scientist · 215 вакансий с указанной зарплатой

5 000половина предложений: 13 167–21 846120 000

В рынке · выше 42% предложений

San Francisco

Обязанности

01Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment
02Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes
03Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction
04Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions
05Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve
06Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities
07Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities

0110+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises
02Preferably working with a SaaS-based technical enterprise product
03Solid track record of delivering and scaling an exceptional customer experience
04Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development
05Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value
06Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs
07Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team
08Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems
09Experience in enterprise security tools is preferred
10Are willing to travel up to 25%

01The OTE range for this position for candidates located in the San Francisco Bay area is between: $204,000 — $281,000 USD
02The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $182,000 — $250,800 USD
03Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies
04Willing to travel up to 25%