Samsara3 дня назад

Senior Scaled Customer Education Specialist

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12 592 ₽медиана по профессии

IT Support / Helpdesk · 117 вакансий с указанной зарплатой

5 250половина предложений: 9 583–16 667132 617

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Remote - US

Обязанности

01Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption
02Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
03Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs
04Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido)
05Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions
06Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
07Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events
08Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming
09Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

01Excellent communication, presentation, and facilitation skills
02Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences
03Excellent interpersonal skills
04Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools
05A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it
06Self-directed and analytical
07Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't
08Strong prioritization skills
09An eye for detail and polish in everything you produce
10Comfortable working independently

01Remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area