Samsara3 дня назад

Senior Product Training Specialist

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РЫНОК

15 708 ₽медиана по профессии

Product Manager · 64 вакансий с указанной зарплатой

5 667половина предложений: 12 282–19 831162 250

Работодатель не указал зарплату — сравните с рынком сами.

Remote - US

Обязанности

01Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption
02Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
03Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs
04Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido)
05Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions
06Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
07Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events
08Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming
09Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

01Excellent communication, presentation, and facilitation skills. You make complex platform concepts clear and compelling for large, diverse audiences, both in your verbal delivery and in the materials you produce.
02Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
03Excellent interpersonal skills. You're dynamic and enthusiastic, and you connect well with people at any level of an organization.
04Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools.
05A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it.
06Self-directed and analytical. You can teach yourself new products and tools quickly and assess what customers most need to know.
07Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't.
08Strong prioritization skills. You handle multiple programs and sessions concurrently while staying organized, methodical, and detail-oriented.
09An eye for detail and polish in everything you produce.
10Comfortable working independently and as part of a team

01Remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area