Samsara9 дней назад
Customer Success Manager
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РЫНОК
12 514 ₽медиана по профессии
IT Support / Helpdesk · 116 вакансий с указанной зарплатой
5 250половина предложений: 9 479–16 667132 617
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Remote - US
Обязанности
- 01Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- 02Deeply understand the Samsara platform's capabilities and explain them to businesses of all types
- 03Demonstrate a willingness to learn, investigate, diagnose and resolve technical issues for customers
- 04Drive business transformation by leading strategic customer engagements to understand current operations and business goals
- 05Orchestrate product consultation workshops and value check-ins for our most complex partnerships
- 06Influence internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives
- 07Conduct workshops with customers to understand their current operations and recommend workflow changes
- 08Champion, role model, and embed Samsara's cultural principles as we scale globally
Требования
- 013 - 5+ years of experience in a technical customer success, account management, sales, sales engineering or strategic consulting role
- 02Enterprise SaaS experience preferred
- 03Strong priority management and high emotional intelligence
- 04Experience supporting or working with technical products
- 05Solutions-oriented with strong problem-solving skills
- 06Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders
- 07Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- 08Diplomacy, tact, and poise under pressure when working through customer issues
- 09Bachelor's degree from a 4-year institution
Условия
- 01Remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
- 02Hyper-growth environment
- 03Autonomy and support to make an impact
- 04Cross-functional work with Sales, Support, Finance, Renewals, Sales Engineering, Customer Education and Product