Samsara4 дня назад
Enterprise Core Customer Success Manager
7 341–9 870 ₽в месяц · до вычета
РЫНОК
12 592 ₽медиана по профессии
IT Support / Helpdesk · 117 вакансий с указанной зарплатой
5 250половина предложений: 9 583–16 667132 617
Ниже рынка · выше 12% предложений
Remote - US
Обязанности
- 01Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- 02Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- 03Orchestrate executive business reviews with our customers' decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
- 04Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
- 05Deeply understand the Samsara platform's capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
- 06Serve as a mentor to the wider Customer Success and Support teams
- 07Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Требования
- 014+ years of experience in a senior Customer Success, account management, or strategic consulting role
- 02Enterprise SaaS experience preferred
- 03This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- 04Experience supporting or working with technical products
- 05Solutions-oriented with strong problem-solving skills
- 06Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- 07Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- 08Diplomacy, tact, and poise under pressure when working through customer issues
- 09Bachelor's degree from a 4-year institution
- 10This role requires up to 25% travel
Условия
- 01This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
- 02Annual Base Salary $88,089.75 — $118,440 USD