Samsara11 дней назад
Менеджер по работе с ключевыми клиентами (Enterprise Core Customer Success Manager)
8 224–10 643 ₽в месяц · до вычета
РЫНОК
12 592 ₽медиана по профессии
IT Support / Helpdesk · 117 вакансий с указанной зарплатой
5 250половина предложений: 9 583–16 667132 617
Ниже рынка · выше 15% предложений
Remote - Canada
Обязанности
- 01Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- 02Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- 03Orchestrate executive business reviews with our customers' decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
- 04Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
- 05Deeply understand the Samsara platform's capabilities and explain them to businesses of all types
- 06Serve as a mentor to the wider Customer Success and Support teams
- 07Champion, role model, and embed Samsara's cultural principles
Требования
- 014+ years of experience in a senior Customer Success, account management, or strategic consulting role
- 02Enterprise SaaS experience preferred
- 03Strong priority management and high emotional intelligence
- 04Experience supporting or working with technical products
- 05Solutions-oriented with strong problem-solving skills
- 06Proven track record of building trust and communicating effectively with a wide variety of stakeholders
- 07Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- 08Diplomacy, tact, and poise under pressure when working through customer issues
- 09Bachelor's degree from a 4-year institution
- 10This role requires up to 25% travel
Условия
- 01Remote position open to candidates residing in Canada
- 02Annual Base Salary $98,685 — $127,710 CAD
- 03Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity