Elastic1 день назад
Customer Architect
Зарплата не указана
РЫНОК
15 000 ₽медиана по профессии
Solution Architect · 66 вакансий с указанной зарплатой
5 600половина предложений: 14 999–18 258400 000
Работодатель не указал зарплату — сравните с рынком сами.
United States
Обязанности
- 01Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support
- 02Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives
- 03Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions
- 04Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals
- 05Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions
- 06Liaise between customers and support, as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer
- 07As a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer
- 08Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions
- 09Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR)
- 10Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR
- 11Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption
Требования
- 01Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred
- 02Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies
- 03Excellent communication and presentation skills
- 04Strong social skills, with the ability to establish relationships with customers and team members
Условия
- 01The nature of the work that you will be doing will require a high percentage of work onsite with customers
- 02You should be expected to travel as a result of this requirement