Elastic27 дней назад

Customer Architect

Зарплата не указана

РЫНОК

15 000 ₽медиана по профессии

Solution Architect · 67 вакансий с указанной зарплатой

5 600половина предложений: 15 000–18 25823 987

Работодатель не указал зарплату — сравните с рынком сами.

Germany

Обязанности

01Collaborate closely with the account team to provide ongoing technical coverage and support
02Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives
03Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions
04Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals
05Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions
06Liaise between customers and support, as necessary, to ensure an optimized support resolution experience
07Collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer
08Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions
09Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR)
10Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR
11Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption

01Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred
02Fluency in German & English is required for this role
03Fluency in French is a plus
04Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies
05Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus
06Excellent communication and presentation skills
07Strong social skills

01The nature of the work that you will be doing will require a high percentage of work onsite with customers, and you should be expected to travel as a result of this requirement