ElevenLabs9 дней назад
Customer Success - EMEA
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IT Support / Helpdesk · 117 вакансий с указанной зарплатой
5 250половина предложений: 9 583–16 667132 617
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Полная занятостьУдалёнка
Обязанности
- 01Be part of an early CS team to help develop a scalable CS playbook and framework for EMEA customers
- 02Build, maintain and own strong relationships with a book of 40-50 enterprise clients
- 03Play a key role in onboarding new clients and driving long term adoption of multiple products
- 04Monitor customer usage and adoption of products to identify areas for improvement or revenue expansion
- 05Own expansion and renewal of accounts within your book of business
- 06Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals
Требования
- 015-7 years of previous experience in Customer Success in a fast paced, SaaS organisation
- 02Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI)
- 03Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results
- 04Demonstrates a strong builder mindset
Условия
- 01Remote role executable across EMEA
- 02Option to work from offices in Dublin, London or Warsaw
- 03Innovative culture
- 04Growth paths
- 05Learning & development annual discretionary stipend
- 06Social travel annual discretionary stipend
- 07Annual company offsite
- 08Monthly co-working stipend if not near a main hub