Customer Success - DACH

Навыки

Обязанности

• 01Run onboarding, enablement, and growth across ElevenLabs' full platform
• 02Advise customers on production deployment
• 03Dig into usage and performance data to catch friction early
• 04Own commercial outcomes for a defined book of business
• 05Spot expansion opportunities early
• 06Own renewals and upsells end to end
• 07Work closely with Sales, Engineering, and CS leadership

Требования

• 015+ years of Customer Success, Account Management or Technical Account Management experience
• 02Experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region
• 03Proven experience of owning and managing a defined Book of Business
• 04Fluent in German and English
• 05Proven experience working across the DACH market
• 06Familiarity and experience with building and deploying AI agents
• 07Familiarity and experience with API Integrations
• 08Comfort and knowledge of navigating SDKs
• 09Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
• 10Proven experience driving revenue outcomes
• 11Owning a revenue quota
• 12Identifying, qualifying, and closing cross-sell opportunities
• 13Excellent problem-solving, technical, and analytical skills
• 14Strong communication and interpersonal skills
• 15Self-motivated and able to work independently in a remote environment

Условия

• 01Remote-first role
• 02Can be executed from anywhere in Germany, Austria, or Switzerland
• 03Annual discretionary stipend for professional development
• 04Annual discretionary stipend to meet up with colleagues
• 05Annual company offsite
• 06Monthly co-working stipend if not near main hubs