Customer Success - UK/I

Навыки

Обязанности

• 01Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents.
• 02Advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.
• 03Own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion.
• 04Spot expansion opportunities early, own renewals and upsells end to end.
• 05Work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.
• 06Get ahead of the problem: dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot problems before they do, inspire new use-cases and own the solution end to end.
• 07Own the number: renewals, expansion and cross-sell; drive real revenue retention and growth for your book of business.

Требования

• 015+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region
• 02Proven experience of owning and managing a defined Book of Business
• 03Fluent in English
• 04Proven experience working across the UK & Ireland market. Knowledge of the landscape and cultural nuances
• 05Familiarity and experience with building and deploying AI agents
• 06Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
• 07Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• 08Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
• 09Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
• 10Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
• 11Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• 12Self-motivated and able to work independently in a remote or distributed team environment

Условия

• 01Remote-first role, can be executed from anywhere in the UK or Ireland
• 02Innovative culture: part of a generational opportunity to define the trajectory of AI
• 03Growth paths: countless opportunities to drive impact beyond immediate role
• 04Learning & development: annual discretionary stipend for professional development
• 05Social travel: annual discretionary stipend to meet up with colleagues each year
• 06Annual company offsite: entire team gathered in a new location each year
• 07Co-working stipend: monthly stipend if not located near main hubs