ElevenLabs8 дней назад
Customer Success - Southern Europe
Зарплата не указана
Полная занятостьУдалёнка
Обязанности
- 01Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents
- 02Advise customers on production deployment, digging into usage and performance data to catch friction early and keep adoption moving
- 03Own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion
- 04Spot expansion opportunities early, own renewals and upsells end to end
- 05Work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue
Требования
- 015+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region
- 02Proven experience of owning and managing a defined Book of Business
- 03Fluent in Spanish and/or Italian (preference for both), and English
- 04Proven experience working across the Southern Europe market
- 05Knowledge of the landscape and cultural nuances
- 06Familiarity and experience with building and deploying AI agents
- 07Familiarity and experience with API Integrations
- 08Comfort and knowledge of navigating SDKs
- 09Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
- 10Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
- 11Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- 12Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- 13Self-motivated and able to work independently in a remote or distributed team environment
Условия
- 01Remote-first role, can be executed from anywhere in Spain or Italy
- 02Option to work from office in Madrid or fully remote in Italy
- 03Annual discretionary stipend for professional development
- 04Annual discretionary stipend to meet up with colleagues
- 05Annual company offsite in new locations
- 06Monthly co-working stipend if not near main hubs