Fin10 дней назад
Customer Success Manager, High Touch
11 273–13 465 ₽в месяц · до вычета
РЫНОК
13 634 ₽медиана по профессии
Tech Lead / Team Lead · 356 вакансий с указанной зарплатой
5 092половина предложений: 9 708–18 1041,2 млн
В рынке · выше 33% предложений
Chicago
Обязанности
- 01Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors)
- 02Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms
- 03Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy
- 04Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
- 05Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry
- 06Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer
- 07Prioritize competing demands to drive the highest-value outcomes across your customer portfolio
- 08Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy
Требования
- 013-5 years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization
- 02SaaS or Consumption-based Technology companies experience a benefit
- 03Experience with business process mapping, requirements analysis, and solution design
- 04Strong technical acumen and passion for AI/agent-building (coding not required)
- 05Ability to simplify and communicate complex problems clearly across audiences
- 06Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
- 07Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
- 08Self-motivated, adaptable, and curious team player with a high level of self-efficacy
- 09Proof of eligibility to work in the United States is required
Условия
- 01Hybrid working policy with expectation to be in the office at least three days per week
- 02Corporate bonus program or sales incentive
- 03Stock in the form of Restricted Stock Units (RSUs)
- 04Benefits and programs designed to support health and wellbeing, family, time away from work, and financial future