Fin13 дней назад

Customer Success Manager, High Touch

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РЫНОК

13 634 ₽медиана по профессии

Tech Lead / Team Lead · 356 вакансий с указанной зарплатой

5 092половина предложений: 9 708–18 1041,2 млн

Работодатель не указал зарплату — сравните с рынком сами.

Dublin

Обязанности

01Develop trusted advisor relationships with high value customers at C-suite and executive level
02Guide customers and Fin account team to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions
03Be an expert and advisor on Fin products to drive customer adoption of relevant features
04Engage with customers to unlock early and sustained product adoption and success
05Develop and execute adoption strategies targeting high value accounts for AI products
06Reduce churn and contraction through early risk identification and mitigation
07Identify growth opportunities for Fin’s AI products within your book and forecast growth
08Be a customer support industry and AI thought leader with customers
09Be the Voice of the Customer to provide internal feedback

018+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization
02SaaS or Consumption-based Technology companies experience a benefit
03Experience with SaaS business models and ability to support strategic and complex enterprise customer needs
04Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
05Experience using Success Plans to ensure goals are aligned from a business strategy perspective
06Ability to understand and communicate complex problems clearly and concisely to different audiences
07Self-motivated and entrepreneurial team player
08Experience building lasting relationships with customers and colleagues

01Hybrid working policy: expected to be in the office at least three days per week
02Benefits and programs designed to support health and wellbeing, family, time away from work, and financial future
03Radically open and accepting culture, focusing on safe and cohesive work environment
04Equal Employment Opportunity policy valuing diversity