Fin13 дней назад

Customer Success Manager, High Touch

Зарплата не указана

РЫНОК

13 634 ₽медиана по профессии

Tech Lead / Team Lead · 356 вакансий с указанной зарплатой

5 092половина предложений: 9 708–18 1041,2 млн

Работодатель не указал зарплату — сравните с рынком сами.

London

Обязанности

01Develop a trusted advisor relationship with each of your high value customers at the C-suite and executive level
02Guide the customer and Fin account team to develop customer Success Plans
03Be an expert and advisor while maintaining understanding and expertise of Fin products and solutions
04Engage with customers to unlock early and sustained product adoption
05Develop and execute adoption strategies targeting high value accounts for our AI products
06Reduce churn and contraction through early risk identification and mitigation
07Identify growth opportunities for Fin's AI products within your book
08Be a customer support industry and AI thought leader with your customers
09Be the Voice of the Customer to provide internal feedback

018+ years of relevant work experience in customer-facing customer success, account management or strategic consulting organization
02SaaS or Consumption-based Technology companies experience a benefit
03Experience with SaaS business models and ability to support strategic and complex enterprise customer needs
04Experience establishing yourself as a trusted advisor with customer partners
05Experience using Success Plans to ensure goals are aligned from business strategy perspective
06Ability to understand and communicate complex problems clearly to different audiences
07Self-motivated and entrepreneurial team player
08Experience building lasting relationships with customers and colleagues