OpenAI1 день назад
User Safety & Risk Operations Analyst - Global Response (Weekend Shift)
Зарплата не указана
Полная занятостьУдалёнка
Обязанности
- 01Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements
- 02Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations
- 03Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
- 04Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage
- 05Conduct quality reviews and provide feedback to improve consistency across global teams
- 06Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements
- 07Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations
- 08Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed
Требования
- 015+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations
- 02Experience working in incident response, law enforcement response, or escalations management
- 03Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact
- 04Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks
- 05Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes
- 06Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence
- 07Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts
- 08Thrive in ambiguous, high-autonomy environments and balance speed with diligence
- 09Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact
Условия
- 01Work a standard 5x8 work week, which includes covering the weekend shift each week (e.g., work weeks covering Saturday - Wednesday)
- 02Hybrid work model of 3 days in the Singapore office per week
- 03Relocation assistance to new employees
- 04Role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing