Senior Program Manager, Consumer Device Safety Operations

Навыки

Обязанности

• 01Lead strategic operational builds for device-safety priorities from problem statement to implemented operating model
• 02Define intake, severity criteria, decision rights, evidence requirements, escalation paths, response standards, closure criteria, and post-incident learning for high-risk cases
• 03Translate product, engineering, legal, privacy, policy, support, and operational constraints into workflows, requirements, playbooks, and controls
• 04Build launch-readiness plans, training, quality controls, reporting, monitoring, and early-life response mechanisms
• 05Coordinate across Product, Hardware and Software Engineering, Product Quality, Legal, Privacy, Product Policy, Support, Logistics, vendors, and USRO to resolve dependencies
• 06Use operational data, customer signals, product telemetry, case outcomes, and qualitative evidence to identify patterns, assess risk, and recommend action
• 07Drive critical escalations and cross-functional decisions to closure with clear context, accountable owners, documented decisions, and durable follow-through
• 08Create the mechanisms that make complex programs run well, including roadmaps, decision logs, risk registers, operating reviews, status updates, and executive communication
• 09Identify where AI tools, automation, lightweight systems, or simpler workflows can improve speed, consistency, investigation, and quality
• 10Stand up priority workflows, operate them through launch and stabilization, and transition mature capabilities into durable homes across USRO and partner teams

Требования

• 018+ years of experience in program management, strategy and operations, product operations, technical program management, trust and safety, risk operations, incident operations, support operations, implementation, or a related field
• 02Technically and analytically fluent enough to reason about data flows, telemetry, logs, dashboards, access controls, case systems, automation, and failure modes
• 03Track record of taking complex, ambiguous, and unstructured work from problem framing through launch and scaled operation
• 04Ability to create clarity across many moving pieces without losing the few decisions, risks, and dependencies that matter most
• 05Sound judgment in high-severity or sensitive situations and ability to make practical, risk-based decisions with incomplete information
• 06Ability to build trust and drive alignment across teams without direct authority while keeping ownership, accountability, and escalation paths clear
• 07Ability to communicate clearly and directly with technical, operational, legal, policy, and executive audiences
• 08Highly practical and willing to build and run the first version of a workflow, learn from real cases, and improve the system over time
• 09Ability to operate calmly in a fast-moving environment, learn new domains quickly, and adjust priorities without losing rigor or follow-through

Условия

• 01Location: San Francisco, CA
• 02Hybrid work model: 3 days/week in-office
• 03Role may involve exposure to sensitive or concerning material