Program Manager, Critical Harm Operations

Навыки

Обязанности

• 01Lead strategic operational builds across priority workflows from problem statement to implemented operating model, including scope, owners, milestones, risks, success measures, and execution cadence.
• 02Translate policy, safety, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision-making structures that teams can execute.
• 03Coordinate with User Ops leadership, Product Policy, Integrity, Safety Systems, i2, Legal, Product, Engineering, Support, vendors, and other partners to resolve dependencies and keep critical work moving.
• 04Move in and out of workflows as priorities shift—standing up new programs, stabilizing operations, improving handoffs, and transitioning durable ownership to the right team.
• 05Use operational data and frontline signals to identify bottlenecks, quality gaps, capacity needs, ownership failures, and the highest-leverage interventions.
• 06Drive high-priority escalations and cross-functional decisions to closure, ensuring the right context, accountable owners, clear next steps, and durable follow-up.
• 07Create the mechanisms that make programs run well: roadmaps, decision logs, status updates, risk registers, operating reviews, and crisp executive communication.
• 08Identify where AI tools, automation, lightweight systems, or simpler workflows can improve speed, consistency, and scale while preserving appropriate human judgment.

Требования

• 01Have 8+ years of experience in program management, strategy and operations, product operations, technical program management, trust and safety, support operations, risk operations, implementation, or a related field.
• 02Have a track record of taking complex, ambiguous work from problem framing through launch and scaled operation.
• 03Are unusually organized, sharp, and execution-focused; you can manage many moving pieces without losing the few decisions that matter most.
• 04Build trust and drive alignment across teams without direct authority, while keeping ownership, accountability, and escalation paths clear.
• 05Are technically and analytically fluent enough to reason about data flows, dashboards, tooling gaps, automation, and failure modes—even if you are not writing production code.
• 06Communicate clearly with technical, operational, policy, and executive audiences, especially when tradeoffs are sensitive or evidence is incomplete.
• 07Operate calmly and flexibly in a fast-moving environment, learn new domains quickly, and are comfortable handling high-severity or sensitive work.
• 08Experience with vendor operations, QA programs, launch readiness, workflow automation, or AI-assisted operations.
• 09Experience in customer support or other high-stakes scaled operations.
• 10Deep expertise with national security, violence or other severe-harm domains.