OpenAI03.06.2026
Analytics & Automation Lead, User Safety & Risk Operations
Зарплата не указана
Полная занятостьУдалёнка
Обязанности
- 01Lead and develop a senior team of technical and analytical ICs responsible for automation, analytics, reporting, and other systems
- 02Set the strategy and operating cadence for a horizontal team supporting safety and risk operations across multiple workflows and domains
- 03Prioritize a portfolio of high-impact opportunities, making clear tradeoffs based on user impact, risk reduction, operational need, technical feasibility, and scalability
- 04Build systems that improve operational health and visibility, including data infrastructure, dashboards, SLA and backlog monitoring, and quality measurement
- 05Design and implement workflow improvements such as automated triage, routing, prioritization, signal enrichment, case clustering, review assistance, and reporting automation
- 06Build and improve the systems and strategies for emerging risk identification, analysis, and signal sharing
- 07Identify where AI, LLMs, classifiers, or lightweight tooling can materially improve operational work, while designing appropriate evaluation, monitoring, human review, and fallback paths
- 08Establish measurement and quality frameworks for operational systems, including golden sets, sampling strategies, reviewer calibration, false-positive and false-negative monitoring, and system-health metrics
- 09Partner with operational leaders to understand their workflows, identify root causes and bottlenecks, and turn high-value needs into scalable systems rather than one-off analyses
- 10Collaborate with Product, Engineering, Policy, Legal, Safety, Support, and other partner teams to translate user and operational insights into better tools, processes, and outcomes
- 11Raise the bar for technical judgment, written communication, prioritization, and execution across a senior, independent team
Требования
- 0112+ years of relevant experience across trust and safety, risk operations, data, analytics, automation, product operations, integrity, fraud, or similarly high-stakes operational environments
- 024+ years of people management experience, including experience leading senior technical, analytical, or highly independent ICs
- 03Highly technical for an operations leader: comfortable with SQL, dashboards, data quality, classifier/eval concepts, automation design, and practical AI tooling
- 04Experience working with LLMs, agentic workflows, Codex-like tools, or internal AI platforms to automate operational work
- 05Built systems that materially improved how operational work gets done, such as workflow automation, triage or routing systems, detection workflows, operational reporting, or classifier feedback loops
- 06Can distinguish high-value automation from risky automation, and know how to design human-in-the-loop review, monitoring, quality controls, and fallback mechanisms for sensitive workflows
- 07Strong operational judgment and understanding of running complex workflows at scale, including queues, reviewer processes, escalations, capacity constraints, and quality assurance
- 08Communicate clearly and concisely with technical, operational, and executive audiences, especially when tradeoffs are complex or evidence is incomplete
- 09Operate with high agency in ambiguous environments
Условия
- 01Location: San Francisco, CA; hybrid, 3 days/week in-office
- 02May involve exposure to sensitive or concerning content; requires strong discretion, judgment, and resilience