OpenAI27.06.2026
Device Safety & Risk Operations Specialist, User Safety & Risk Operations
Зарплата не указана
Полная занятостьУдалёнка
Обязанности
- 01Build the end-to-end safety and risk operating model for new consumer hardware
- 02Define incident taxonomies, severity levels, decision rights, escalation criteria, response pathways, and closure standards
- 03Develop operational playbooks for product-safety incidents, critical escalations, safety advisories, corrective actions, and other high-risk events
- 04Design workflows for regulated and privacy-sensitive cases, including restricted handling, evidence requirements, auditability, and partner escalation
- 05Translate safety and operational needs into requirements for tooling, case management, data access, monitoring, logging, and automation
- 06Establish clear ownership boundaries across Product, Engineering, Legal, Privacy, Product Policy, Support, Product Quality, and other operational partners
- 07Build launch-readiness plans, tabletop exercises, training, quality controls, reporting, and post-launch monitoring
- 08Use operational data, customer signals, product telemetry, and case outcomes to identify patterns and improve upstream products and systems
- 09Determine where AI and automation can improve triage, evidence assembly, consistency, and response while preserving appropriate human judgment
- 10Stand up priority workflows, operate them through launch and early-life stabilization, and transition them into durable homes across USRO and partner teams
Требования
- 018+ years of relevant experience in device safety, product safety, consumer hardware operations, technical program management, or a related field
- 02Built a complex safety or risk program from an ambiguous starting point through launch and scaled operation
- 03Understand the realities of handling high-severity incidents, regulated workflows, sensitive customer information, and time-critical escalations
- 04Can translate product, engineering, legal, privacy, and policy constraints into workflows that operational teams can execute
- 05Are technically fluent and can reason through data flows, telemetry, access controls, audit logs, case systems, automation, and failure modes
- 06Use data to assess workflow health, identify emerging patterns, evaluate quality, and make risk-based decisions
- 07Can establish clear accountability across teams with overlapping responsibilities and different risk tolerances
- 08Know how to balance launch speed with safety controls, monitoring, rollback criteria, and longer-term system development
- 09Communicate clearly with operational, technical, legal, and executive audiences when evidence is incomplete or tradeoffs are difficult
- 10Are highly practical and willing to build the workflow, not only define the strategy
Условия
- 01San Francisco, CA
- 02hybrid, 3 days/week in-office
- 03This role may involve exposure to sensitive or concerning material