OpenAI9 дней назад

User Safety & Risk Operations Analyst - Global Response (Weekend Shift)

Зарплата не указана

Полная занятостьSan Francisco

Обязанности

01Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements
02Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations
03Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
04Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage
05Conduct quality reviews and provide feedback to improve consistency across global teams
06Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements
07Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations
08Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed

01Have 5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations
02Have experience working in incident response, law enforcement response, or escalations management
03Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact
04Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks
05Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes
06Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence
07Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts
08Thrive in ambiguous, high-autonomy environments and balance speed with diligence
09Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact

01This is a 24/7 global operation that requires flexibility to work rotating shifts, including nights, weekends, and holidays, as part of an on-call coverage model
02We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees
03Please note: This role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing
04Note: each person in this role will be expected to work a standard 5x8 work week, which includes covering the weekend shift each week (e.g., work weeks covering Saturday - Wednesday)