Airbnb24.06.2026
Quality Specialist, Hosting
64 167–91 667 ₽в месяц · до вычета
Gurugram
Обязанности
- 01Review onboarding funnels for incoming Services and evaluate their readiness for listing on Airbnb, ensuring all policy, design, and regulatory requirements are met
- 02Manage daily queue prioritization and work allocation; ensure the team delivers against production goals with minimal supervision
- 03Serve as SME — resolve escalations and complex edge cases; guide the team on policy interpretation and ambiguous decisions
- 04Mentor and guide L4/L5 specialists; lead onboarding, training, and knowledge-transfer sessions including for partner sites
- 05Own daily, weekly, and monthly reporting; surface operational trends and insights to leadership; flag risks before they become escalations
- 06Represent the team in cross-functional meetings with Product, Policy, Legal, or Data teams
- 07Identify process gaps; design scalable improvements, standardize SOPs, and drive tooling enhancements with product teams
- 08Ensure key performance metrics are consistently met across Operations workflows
- 09Evaluate Service submissions against Airbnb's host, content, and safety policies; make listing-readiness decisions with accuracy and consistency
- 10Champion a culture of innovation — proactively explore emerging tools, automation opportunities, and AI-driven solutions to reimagine how the team works and scales
- 11Support ad hoc projects based on business needs, with roles and responsibilities aligned to specific project requirements
Требования
- 01Bachelor's degree in any stream, or equivalent practical experience
- 024-6 years of relevant operations experience with a track record of independent ownership and cross-functional collaboration
- 03Fluent in English — strong verbal and written communication skills
- 04Proficient in Google Suite (Sheets, Docs, Drive) and MS Excel
- 05Strong attention to detail with consistently high accuracy
- 06Ability to interpret and apply policies, QA standards, and operational guidelines in ambiguous situations
- 07Quick learner — ability to absorb training on new tools and processes rapidly
- 08Comfortable with ambiguity, process change, and fast-moving or agile environments
- 09Ability to work collaboratively across teams, offices, and time zones
- 10Flexibility to work in a 24/7 rotating schedule, including weekends and rotational week-offs
- 11Demonstrated problem-solving skills with a proactive, action-oriented mindset
- 12Self-starter with a commitment to quality, accuracy, and consistency in all deliverables
Условия
- 01Flexibility to work in a 24/7 rotating schedule, including weekends and rotational week-offs
- 02Base pay range ₹770,000 — ₹1,100,000 INR annualized
- 03Role may be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits