Platform Owner, ServiceNow

Навыки

Обязанности

• 01Define and Drive the long-term platform vision and technical strategy, ensuring alignment business needs and scaling requirements
• 02Architect data-driven roadmaps that prioritize high-value automation, platform UX/UI optimization, and the integration of emerging AI capabilities (NowAssist, Virtual Agent, MCP Integrations)
• 03Hands-on execution, configuration, and customization of the platform while leading the technical architecture and engineering of the ServiceNow ecosystem, governing system design, integration frameworks, and data-driven platform optimizations
• 04Direct the full product lifecycle for ServiceNow modules, aggressively managing technical debt and balancing new feature velocity with platform stability
• 05Establish and enforce rigorous performance metrics and service level agreements across all ServiceNow workflows to ensure optimal system responsiveness and user productivity
• 06Oversee structural integrity through security hardening, biannual upgrade cycles, and hands-on guidance for Flow Designer and IntegrationHub development, and Performance management
• 07Act as the primary technical authority for business stakeholders, proactively translating complex, ambiguous, or conflicting requirements into scalable, value-driven ServiceNow solutions
• 08Lead the engineering team with a focus on ownership, technical excellence, and the continuous adoption of platform best practices

Требования

• 016-8+ years of development in ServiceNow, with 5+ years in product-focused and people management roles
• 02Proven experience customizing ServiceNow to fit business needs in a scalable and sustainable manner
• 03Deep expertise in core ServiceNow modules (ITSM, CMDB, GRC) and familiarity with new emerging areas and features
• 04Proficient in standing up NowAssist, Virtual Agent, and integrating AI tools into platform workflows
• 05Proficient in building MCP, integrating AI tools, standing up ServiceNow-specific AI features (e.g., NowAssist), and optimizing support bot/Virtual Agent functionality
• 06Strong technical background with hands-on platform development skills in JavaScript scripting (Glide API, Script Includes), Workflow Studio, Flow Designer, REST APIs and Workflow Data Fabric integrations, building modern portals via UI Builder and the Next Experience framework, custom scoped applications, and Automated Test Framework (ATF)

Условия

• 01Base salary range: Zone A $155,000 — $248,000 USD, Zone B $135,000 — $216,000 USD, Zone C $122,000 — $195,000 USD
• 02Hybrid work model
• 03Competitive total rewards package including cash compensation, equity, and benefits