Toast05.06.2026

Senior Engineering Manager, Support & Account

Зарплата не указана

Dublin

Обязанности

01Lead the technical vision and execution for Toast’s Support Center, communications platform, and pricing and billing experiences, driving measurable improvements in customer self-service and operational efficiency
02Create leverage across product, support, and business teams by building scalable systems for self-service support, proactive communications, and account management
03Apply AI and automation to support and account experiences, enabling better understanding of customer context (e.g., support history, knowledge, billing, and subscriptions) and surfacing relevant insights, actions, and guidance
04Break down complex, cross-functional initiatives into clear, incremental milestones that deliver meaningful customer and business outcomes
05Establish and uphold technical standards, architecture patterns, and best practices across the organization
06Coach and mentor engineers and managers, helping them grow technically and as leaders
07Operate effectively in a fast moving environment where experimentation, iteration, and platform stability must coexist

015+ years of experience leading high-performing product, platform, or customer experience teams in complex, cross-functional environments
02Strong background in full-stack systems, with experience building customer-facing applications that integrate with a wide range of backend services, platforms, and data systems
03Proven experience owning and scaling customer-facing platforms or systems that span multiple teams and touchpoints
04Ability to translate broad, ambiguous strategic goals into clear roadmaps and execution plans
05Demonstrated success partnering with product stakeholders to drive measurable outcomes
06Strong communication and leadership skills with experience influencing senior technical and product leaders and aligning teams around shared goals
07Track record of building inclusive, high-ownership teams and developing talent