Senior AI Deployment Consultant

Навыки

Обязанности

• 01Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin
• 02Define project scope, success criteria, and timelines that align with each customer's unique goals and support model
• 03Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations
• 04Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes
• 05Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans
• 06Perform hands-on configuration of Intercom features including automation, workflows, technical procedures and reporting
• 07Coordinate technical readiness activities, including integrations, data migrations, and security reviews
• 08Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction
• 09Collaborate with our Product and R&D teams to surface feedback, identify improvements, and help shape future innovations
• 10Contribute to the evolution of our Deployment Services methodology, templates, and best practices

Требования

• 016+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies
• 02Proven success managing large, complex projects with multiple stakeholders and workstreams
• 03Strong technical aptitude comfortable configuring software platforms and discussing integrations, APIs, and data flows
• 04Excellent project management skills with a structured, proactive, and detail-oriented approach
• 05Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders
• 06Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus
• 07Analytical mindset with strong problem-solving, prioritisation, and decision-making skills
• 08Adaptability and resilience in a fast-paced, changing environment
• 09Passion for technology, AI, and helping customers succeed

Условия

• 01Competitive salary and equity in a fast-growing start-up
• 02We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• 03Regular compensation reviews - we reward great work
• 04Unlimited access to Claude Code and best-in-class AI tools
• 05Pension scheme & match up to 4%
• 06Life assurance, as well as comprehensive health and dental insurance for you and your dependents
• 07Flexible paid time off policy
• 08Paid maternity leave, as well as 6 weeks paternity leave for fathers
• 09Cycle-to-Work Scheme with secure bike storage
• 10MacBooks are our standard, but we also offer Windows for certain roles when needed
• 11Hybrid working policy - expect employees to be in the office at least three days per week