Fin1 день назад
Senior Forward Deployed Engineer
Зарплата не указана
San Francisco
Обязанности
- 01Drive adoption of Fin by helping prospects unlock the power of Intercom's AI capabilities to automate and scale their support operations
- 02Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin
- 03Work hands-on with customers' technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion
- 04Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback
- 05Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow
Требования
- 01Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics
- 02Experience building a SaaS product with real-world usage
- 03Interest in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures
- 04Strong cross-functional collaboration skills, with the ability to navigate organizational boundaries
- 05Deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.)
- 06Able to prototype and ship software quickly while maintaining a high bar for quality
- 07Proficient in using and writing REST APIs to integrate systems effectively
- 08Strong communicator who can comfortably discuss the same topics with engineers and non-technical audiences
- 09Willing to travel and work on-site with customers
Условия
- 01Competitive salary and meaningful equity
- 02Comprehensive medical, dental, and vision coverage
- 03Regular compensation reviews
- 04Unlimited access to Claude Code and best-in-class AI tools
- 05Flexible paid time off policy
- 06Paid Parental Leave Program
- 07401k plan & match
- 08In-office bicycle storage
- 09Fun events for employees, friends, and family
- 10Hybrid working policy - office at least three days per week