Fin26.06.2026
Senior Customer Success Manager
Зарплата не указана
Sydney
Обязанности
- 01Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors)
- 02Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms
- 03Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy
- 04Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
- 05Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry
- 06Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer
- 07Prioritize competing demands to drive the highest-value outcomes across your customer portfolio
- 08Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy
Требования
- 014 -7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
- 02Experience with business process mapping, requirements analysis, and solution design
- 03Strong technical acumen and passion for AI/agent-building (coding not required)
- 04Ability to simplify and communicate complex problems clearly across audiences
- 05Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
- 06Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
- 07Self-motivated, adaptable, and curious team player with a high level of self-efficacy
Условия
- 01Competitive salary and equity in a fast-growing start-up
- 02Catered lunch every weekday, plus a fully stocked kitchen
- 03Regular compensation reviews - we reward great work
- 04Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
- 05Flexible paid time off policy
- 06Healthcare stipend towards private health insurance for you and your partner/spouse
- 07MacBooks are our standard, but we also offer Windows for certain roles when needed
- 08Hybrid working policy - expected to be in the office at least three days per week