Datadog2 дня назад

Manager 2, Premier Support Engineering

Зарплата не указана

Sao Paulo

Обязанности

01Manage, develop, coach and mentor a team of TSEs who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog's 600+ integrations
02Act as the owner for your team's accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
03Ensure successful training and onboarding of new hires
04Guide the team through technical-training, certifications and additional learning and development needs
05Build out documentation and knowledge base articles for a variety of technologies
06Drive projects or initiatives to improve team productivity, process, or procedure
07Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

01Passionate about people management and/or mentorship with previous experience leading a team
02Self-motivated, detail-attentive, and have a desire for continuous learning
03A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
04A tinkerer with some programming experience and a basic knowledge of Linux
05Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

01Hybrid workplace
02Best-in-breed onboarding
03Generous global benefits
04Intra-departmental mentor and buddy program for in-house networking
05New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
06Continuous professional development, product training, and career pathing
07An inclusive company culture, able to join our Community Guilds and Inclusion Talks