Datadog2 дня назад
Technical Support Engineer 3, Premier - EMEA
Зарплата не указана
Dublin
Обязанности
- 01Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
- 02Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
- 03Reproduce issues and dive into the 600+ integrations that Datadog works with
- 04Build out documentation and knowledge based articles for a variety of technology
- 05Drive product conversations based on needs and problems learned during client interactions
- 06Participate in routine health check meetings with Premier Customers
- 07Work from a Datadog office 3 - 5 days per week
Требования
- 01Experienced in multi-channel technical support at a SaaS company (5+ years of related experience)
- 02A tinkerer with some programming experience and a basic knowledge of Linux
- 03Self-motivated, detail-attentive, and have a desire for continuous learning
- 04A critical thinker who defaults to a client-centric approach
- 05A decision maker but know when the decision should be escalated
- 06Have been in a Premium/Enterprise technical support role previously
- 07Knowledgeable of current infrastructure and monitoring solutions and technologies
- 08Able to work a rotating schedule that requires weekend availability
Условия
- 01Work from a Datadog office 3 - 5 days per week
- 02Able to work a rotating schedule that requires weekend availability
- 03Best-in-breed onboarding
- 04Generous global benefits
- 05Intra-departmental mentor and buddy program for in-house networking
- 06New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- 07Continuous professional development, product training, and career pathing
- 08An inclusive company culture, able to join our Community Guilds and Inclusion Talks