Datadog11.12.2025

Technical Support Engineer 1, Premier - USA

Зарплата не указана

Denver

Обязанности

01Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
02Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
03Reproduce issues and dive into the 600+ integrations that Datadog works with
04Build out documentation and knowledge based articles for a variety of technology
05Drive product conversations based on needs and problems learned during client interactions
06Participate in routine health check meetings with Premier Customers
07Work from a Datadog office 3 - 5 days per week

01Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
02A tinkerer with some programming experience and a basic knowledge of Linux
03Self-motivated, detail-attentive, and have a desire for continuous learning
04A critical thinker who defaults to a client-centric approach
05A decision maker but know when the decision should be escalated
06Have been in a Premium/Enterprise technical support role previously
07Knowledgeable of current infrastructure and monitoring solutions and technologies
08Able to work a rotating schedule that requires weekend availability

01Work from a Datadog office 3 - 5 days per week
02Reasonably estimated yearly salary for this role at Datadog is: $66,000 — $88,000 USD
03Best-in-breed onboarding
04Generous global benefits
05Intra-departmental mentor and buddy program for in-house networking
06New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
07Continuous professional development, product training, and career pathing
08An inclusive company culture, able to join our Community Guilds and Inclusion Talks
09Healthcare, dental, parental planning, and mental health benefits
10A 401(k) plan and match
11Paid time off
12Fitness reimbursements
13Discounted employee stock purchase plan
14Hybrid workplace