Datadog30.03.2026
Technical Support Engineer 3, Premier - US-West
Зарплата не указана
Denver
Обязанности
- 01Respond to Premier customer requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
- 02Develop relationships with our Premier customers, working hand-in-hand to understand their specific environment
- 03Reproduce customer issues and assist customers implementing 1,000+ Datadog integrations
- 04Handle urgent escalation requests that may result in customer-facing troubleshooting calls, and internal or external incident management
- 05Build subject matter expertise in many Datadog product areas
- 06Autonomously troubleshoot complex and/or high-priority customer issues without guidance
- 07Drive product and engineering conversations based on needs, use cases, and problems learned during client interactions
- 08Provide mentorship to junior members of the team and serve as their escalation partner
- 09Participate in routine health check meetings with Premier customers
- 10Build out and improve documentation and knowledge base articles for a variety of technologies
Требования
- 01Experienced in multi-channel technical support at a PaaS, IaaS or SaaS company (5+ years of related experience)
- 02A problem-solver with experience in programming, Linux and networks
- 03Cloud technology experience is preferred
- 04Self-motivated, detail-attentive, with a desire for continuous learning
- 05A critical thinker who defaults to a client-centric approach
- 06A decision maker but knows when the decision should be escalated
- 07Have been in a Premium/Enterprise technical support role previously
- 08Knowledgeable of current infrastructure, monitoring solutions and technologies
- 09Able to work a rotating schedule that requires weekend availability
Условия
- 01Hybrid workplace
- 02Best-in-breed onboarding
- 03Generous global benefits
- 04Intra-departmental mentor and buddy program for in-house networking
- 05New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- 06Continuous professional development, product training, and career pathing
- 07An inclusive company culture, able to join our Community Guilds and Inclusion Talks
- 08Yearly salary range: $96,000 - $128,000 USD
- 09Comprehensive healthcare, dental, parental planning, and mental health benefits
- 10401(k) plan and match
- 11Paid time off
- 12Fitness reimbursements
- 13Discounted employee stock purchase plan